Refund and Cancellation Policy

Who issues the refund

This service is operated by Concilio Solutions, and a refund under this policy is issued by Concilio Solutions.

Ask for one at interview@concilio.solutions. Tell us what you bought and when; you do not need to give a reason for anything that is still unused.

There is no subscription to cancel

This service does not sell subscriptions. You buy sessions or packs of sessions, one payment at a time, and nothing renews on its own.

That means there is no recurring charge to stop and no cancellation deadline to miss. If you stop using the service, you stop being charged, because you were only ever charged when you chose to buy.

If you simply want to stop, you do not need to tell us anything. You can delete your account from your settings whenever you like.

When we will refund you

Anything you bought and have not used. If you have not started a session it is unused, and we will refund it on request.

A session that failed because of us. If a session could not be completed, produced no report, or was cut short by a fault on our side, that session is refunded or credited back — you should not pay for something that did not run.

A duplicate or accidental charge. If you were charged twice for the same thing, the extra charge is refunded in full.

A charge you did not authorise. Tell us and tell your bank; we will refund it and cooperate with your bank’s process.

When we usually will not

A session that ran, produced a report, and that you are unhappy with. The service is practice, and a low score is a result rather than a fault. If you think the score itself is wrong, ask for a human review instead — that route is free and is described in the terms.

We would rather look at a specific complaint than apply a blanket rule, so if your situation does not fit neatly into either list above, write to us and say what happened.

How to ask

Write to the grievance officer, whose contact is published on the grievance page. Include the email address on your account and roughly when the payment was made — that is enough for us to find it.

You do not need a receipt, an order number or a particular form of words.

How long it takes

We will acknowledge your request within 7 business days and tell you the decision by then.

An approved refund is returned to the original payment method through Razorpay. Once we have issued it, how quickly it appears is your bank’s timing rather than ours — typically five to seven business days for a card, and it can be longer.

Refunds are processed by hand rather than by an automatic button, which is why the response window above matters: we will always come back to you within it, even if the answer is a question.